Amending your details or donations
If you need to change your contact details or amend an existing donation then we'll be happy to help.
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We’re immensely grateful for every donation we receive. Without generous people just like you we wouldn’t be able to be there for dogs, and their owners, when they need us most.
How your donations helped
Last year your donations did all this and so much more!
- Cared for 11,374 dogs in our rehoming centres
- Successfully rehomed 10,023 dogs
- Responded to 47,142 calls from people needing to give up their dog
- Supported more than 25,000 owner through our behaviour services.
Learn more about how your donations help.
Changing your details or donations
If you need to change your address or contact details, or that of a sponsorship giftee, or amend an existing donation then our supporter services team will be happy to help.
Alternatively, you can call 020 7837 0006 (Monday to Friday, 9am to 5pm) or email us (please remember to include your name and address or a contact telephone number so that we can contact you if we need more information).
Your communication preferences
Our supporters are at the heart of everything that we achieve as a charity for dogs and owners. Supporting us should be a great experience – and that includes how we contact you.
If you don’t feel we’ve got it quite right then let us know how you’d like to be contacted in the future.
Refund policy
In the event that a credit card donation is made to us via our website as a result of fraud or misuse, or in the event of accidental duplicate transactions, please call our supporter services team on 020 7837 0006 (Monday to Friday, 9am to 5pm) at the earliest opportunity and we will investigate and arrange a refund as necessary.
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