Accessibility statement

How accessible is this website?

This accessibility statement applies to www.dogstrust.org.uk run by Dogs Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• resize the screen down to 320x256px without the need for two-dimensional scrolling
• navigate most of the website using just a keyboard
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand where we can. 

If you have a disability you can visit AbilityNet’s website to find advice on making your device easier to use.
We know some parts of this website are not fully accessible, for example:

• most older PDF documents are not fully accessible to screen reader software
• some of our videos do not have audio or detail descriptions available
• some forms are not fully accessible.

Measures to support accessibility

We take the following measures to ensure accessibility of our organisation:
https://www.dogstrust.org.uk/about-us/jobs/policy 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email info@dogstrust.org.uk
• call: 020 7837 0006

We’ll consider your request and get back to you within 5 working days. If you cannot view the maps on any of our pages, call or email us using the details above for directions.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our digital team. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible:

• SC 1.1.1 Non text content - some images lack alternative text (svg file format) 
• SC 1.2.3 Audio Description or Media Alternative (Pre-recorded) - Some of our videos do not have audio descriptions available
• SC 1.3.1 info and relationships - some buttons are not correctly identified; some pages have text that looks like a heading but is not tagged correctly
• SC 1.3.2 Meaningful sequence - Technical Content is not hidden from a screenreader
• SC 2.1.1 Keyboard navigation - Rehoming centre map is usable by keyboard but not clear to a keyboard user this is possible.  
• SC 2.4.1 bypass blocks - Dog school salesforce form does not allow ability to bypass
• SC 2.4.2 page title - most older PDF documents are not fully accessible to screen reader software
• SC 2.4.3 Focus order - Dog School - The map locations are hidden from assistive technology – FIXED SEPT 2024 
• SC 3.3.1 Error Identification - some error messages are not clearly associated with form controls DFC (nms forms) and Dog school (salesforce) 
• SC 3.3.2 labels or instructions - Dog school –labels and instructions are not associated with the element (salesforce form)
• SC 4.1.1 Parsing - Some elements are incorrectly nested – FIXES APPLIED SUMMER 2024 – relatively few elements are now incorrectly nested.
• SC 4.1.2 Name, Role, Value - Use of word and pdf docs  'input box’ role unclear

AA level

• SC 1.2.4 Captions – no audio description of content is provided
• SC 1.2.5 Audio Description (Pre-recorded) - No audio description is provided
• SC 1.3.5 Identify Input Purpose – postcode does not autocomplete (dog search due to full address/postcode not needed for location search)
• SC 1.4.3 Colour contrast – DFC form does (MS forms) not meet colour contrast conformities
• SC1.4.10 reflow – some content cannot be presented without loss of functionality and without scrolling in two dimensions – dog school form (Salesforce)
• SC 1.4.11 non text colour contrast – some adjacent elements do not have the required colour contrast of 3:1

Disproportionate burden

The following has been identified as Disproportionate Burden and will be reviewed yearly.

• adding subtitles to existing media created before 2018
• adding accessibility features to existing interactive media created before 2018
• identified low traffic content, due to the prioritisation of key content across our sites
• transient rehoming content with a short shelf life 

How we tested this website

Our website are currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA using a combination of automated tools and self-evaluation. We also employed a consultant in 2023 to offer recommendation and advice. Since then a rolling programme of fixes and improvements have been implemented. Next audit due 2025.

Preparation of this accessibility statement

This statement was last updated on 1st November 2024. 

This website is being regularly tested via a combination of accessibility tools. The testing is being carried out by Dogs Trust and a third party consultant.